Orders and Shipping
Q: How soon will my order ship?
A: All items are made to order. Please allow up to a week to process and ship your order, although typically it will only take 2-3 days. If you need to rush an order please contact us first.
Q: How do I care for my bikini?
A: To ensure the long life of your bikini, we recommend hand washing them with cold water in mild detergent. Hang to dry. Do not wring out. Some colors may bleed so be sure to not leave your wet bikini in contact with other light fabrics or surfaces. Wash before first use.
Q: Which style bikini do you recommend for surfing or other water sports?
A: We have been getting GREAT feedback from all our field testers. The crop tops and wrap tops recieved the highest praise for their comfort and functionality during high activity. We also recommend any of the micro-cheeky bottoms for something that will stay put while you are chargin' it out there in the waves.
Q: Do you do custom orders?
A: Heck yeah! Looking for something with more or less coverage? Need custom sizing? Or maybe just want one of our designs with a specific color or pattern? With a custom order you will work with Justine to design and fit the perfect bikini just for your needs! For custom inquiries please message Justine@PelicanHouseSC.com.
Q: What is your return policy?
A: All pieces are made to order to custom fit each customer, therefore all sales are final. Tops may be exchanged on a case by case basis. If your top does not fit the way you expected please feel free to contact us and we will be more than happy to work with you to make it right. We want you to love your bikini, and it is our top priority for our suits to fit just right! Please check our size guide closely to find the proper size, and if you have any questions regarding fit, don't hesitate to send us a message so we can assist you! We are here to help.
Pelican House Girl Gang Ambassador Program
Q: I'd like to represent your brand! How can I become an ambassador?
A: First of all, thank you!! We are so grateful for likeminded passionate beach babes that want to help us spread our mission and brand. You can apply to become an ambassador by following this link
Q: Are there any age limits or other qualifications to join the PH Girl Gang?
A: You must be 18 or older to join the program. There are no limits on how young you have to be :) We warmly welcome women of all ages, shapes, sizes, and ethnicities to join the girl gang! International applicants welcome as well!
Q: I just sent my application, how long will it take to process my application and receive my codes?
A: We will process your application as soon as possible. The wait time will vary based on the volume of entries we are receiving at the time. Most will be processed in 24 hours, but please allow us up to one week.
Q: I noticed that the Eco bottoms aren't included in my discount, why is that?
A: The Eco bottoms are never included in any sales or promotions, and will always remain at their fixed price. This is because we keep them permanently priced as low as absolutely possible to make them an affordable option, all the time, for everybody. Think of them as automatically extremely discounted. We unfortunately cannot include them in further discounts or they would cost more to produce than we would be selling them for. If you do add them to your order with other products, you will still get your discount on everything else, just not the Eco bottoms.
Q: I submitted an application over a week ago, and have not gotten any correspondence. Please advise.
A: If you submitted an application, and it has been over a week with no response, check the following options. 1) Make sure that you have checked your spam folders, you should receive an email from "Justine@pelicanhousesc.com". 2) If no email has been received, make sure you signed up for a customer account on our website. Without this account there is no way for us to put you in the system and add you to the girl gang program. 3) If you made a customer account, make sure the email used matches the email you listed in your application. If none of these are the issue, or you need further help, please contact us at firstname.lastname@example.org.
Q: I signed up for a member account on the website, why haven't I heard back about joining the girl gang program.
A: You must ALSO submit an application through the form at the bottom of the ambassador page